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Maintaining Composure (CSA05)

Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to. When you’re faced with situations like these, staying calm isn’t always easy.

If you can maintain your composure when you’re dealing with customers, it’ll bring a whole range of benefits. Stay calm in the face of a storm, and you’ll diffuse a situation. Keep your calm when your customers are losing theirs, and you’ll solve their problem. After all, if you don’t, you could lose more than your temper!

By the end of this course, you’ll be able to:

• Identify ways to detach yourself but remain empathetic
• Utilize techniques to diffuse difficult situations calmly
• Develop ways to control your stress levels

Why take this course?

If you work in customer service, then you’ll need to maintain your composure. This course will help you do just that. You’ll learn how to deal with the most challenging situations and remain calm, control your interactions with customers, and keep your stress levels manageable.

10 mins | SCORM | Workbook

  • Maintaining Composure
Completion rules
  • All units must be completed